Merton Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Merton Man And Van provides moving, transport, collection and related services to customers in the United Kingdom. By making a booking, confirming an estimate, or accepting the arrival of the service vehicle and crew, you agree to be bound by these terms. They are designed to make the booking process, payment arrangements, service limits, and customer responsibilities clear. Please read them carefully before placing an order for a man and van service, a house move, a single-item collection, or any other agreed transport task.

1. Definitions
In these terms, “we”, “us” and “our” mean Merton Man And Van. “You” and “your” mean the customer, and where relevant the person making the booking on behalf of another party. “Services” means any removal, delivery, loading, unloading, waiting, transport, disposal, or related assistance we agree to provide. “Goods” means the items, furniture, boxes, appliances, waste, or other materials handled during the job. The wording merton man and van, man and van in Merton, or similar variations may appear in our service materials, but these terms apply to all services unless we say otherwise in writing.

2. Application
These terms apply to all bookings unless a separate written contract signed by both parties states otherwise. Any customer terms sent to us are rejected unless we agree in writing to different conditions. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce a right means we have waived that right.

3. Booking Process
Bookings may be made by phone, email, online enquiry, or other methods we make available from time to time. A booking is not confirmed until we have accepted the job details, service date, approximate time, service type, and any quoted price or hourly rate. We may request photographs, inventory details, access information, floor level, parking details, vehicle access, or other information needed to assess the service. If the information provided is incomplete or inaccurate, we may revise the quote, alter the vehicle size, adjust the crew, or refuse to proceed where the job would be unsafe or materially different from what was described.

When you book a man and van service, you agree that you are authorised to arrange the move or collection for the relevant premises and goods. You must ensure that all relevant parties, including landlords, building managers, occupiers, and any other affected persons, permit the service to take place. We do not accept responsibility for refusals of access where the issue is beyond our control.

We may provide an estimate or fixed price based on the information you give us. Estimates are not guarantees unless explicitly stated as fixed. If the job changes in scope, volume, distance, time, access, parking, or handling requirements, the price may be adjusted fairly to reflect the actual service delivered. Any additional work must be approved by you or your representative before we proceed, where reasonably practicable.

4. Service Standards and Customer Responsibilities
You must ensure that the goods are packed, labelled, and prepared in a suitable condition for transport unless packaging is part of the agreed service. Fragile items, loose fittings, and high-value items should be disclosed in advance. You must remove perishable goods, flammables, illegal items, and any material that cannot lawfully be transported. If we assist with loading or unloading, you remain responsible for checking that items are suitable for movement and that any special handling requirements are clearly explained.

For a removal van service or other transport job, you must provide safe access to the premises and the vehicle, including keys, codes, parking arrangements, lifts, and relevant permissions. Delays caused by poor access, waiting for keys, failure to secure parking, or missing information may be charged as waiting time or additional service time. You must ensure that items fit through access routes and into the vehicle unless you have specifically asked us to assess this beforehand.

We may refuse to move items that we consider dangerous, illegal, excessively heavy, unstable, contaminated, or likely to cause damage to property, the vehicle, or personnel. If we discover undisclosed risks during the job, we may stop the service until the issue is resolved or end the booking if continuing would be unsafe.

5. Payments
Unless agreed otherwise in writing, payment is due on completion of the service, on the same day, and before unloading or departure where payment in advance is required. We may accept cash, bank transfer, card payment, or another method we approve. Any deposit requested to secure the booking is non-refundable unless we cancel the service or we agree otherwise in writing. You are responsible for ensuring that the full amount is available when due.

Quoted prices may be subject to VAT where applicable. Any surcharge, congestion charge, toll, parking fee, disposal charge, waiting time, extra labour, or additional mileage agreed or reasonably incurred during the booking may be added to the final invoice. If payment is not made on time, we may charge interest and reasonable recovery costs to the extent allowed by law. We reserve the right to suspend future man and van UK services until outstanding amounts are settled.

If a payment is reversed, declined, or disputed without proper basis, you must reimburse us for the reversed amount and any associated fees. Where a third party is paying on your behalf, you remain responsible for ensuring payment is made in full. We may require proof of identity or additional verification before accepting certain payment methods.

6. Cancellations and Changes
You may request a change to your booking date or time, but any change is subject to availability and may involve a revised price. If you cancel, the amount payable may depend on the notice given and whether costs have already been incurred. For example, a cancellation made close to the scheduled time may result in a charge for reserved vehicle time, labour planning, or reasonable administration. Where a deposit has been paid, it may be retained in part or in full to cover these costs.

We may cancel or postpone a booking if circumstances beyond our control affect service delivery, including severe weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or the unavailability of access or parking essential to completing the work. If we cancel for reasons within our control, we will offer a new date or refund any prepaid amount for the cancelled element, unless an alternative is agreed. We are not liable for indirect losses caused by cancellation, such as missed appointments, lost earnings, or consequential inconvenience.

If you fail to be present, fail to provide access, or do not have the goods ready at the agreed time, we may treat the booking as cancelled by you and charge accordingly. Repeated amendments may lead us to re-quote the job or decline further service.

7. Liability
We will exercise reasonable care and skill in providing our services. However, because moving and transport work involves handling items, access routes, and conditions beyond our full control, our liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Where we are responsible for loss or damage to goods, our responsibility will usually be limited to the lesser of the reasonable repair cost, replacement value, or the amount recoverable under any applicable insurance policy, subject to these terms and any exclusions that apply. We are not responsible for pre-existing damage, hidden defects, items inadequately packed, items that were unstable or faulty before collection, or damage caused by third-party actions, unavoidable movement during transit, or the inherent nature of the goods.

You should inform us in advance of fragile, valuable, antique, electronic, or sentimental items. We may require extra packing, declaration, or additional insurance arrangements for such items. We are not responsible for loss of data, software, passwords, or internal contents of devices unless caused by our proven negligence and the loss is not otherwise excluded by law. Any claim must be notified promptly and supported by reasonable evidence, including photographs and a description of the circumstances.

8. Waste Regulations and Disposal Services
If the booking includes waste removal, disposal, clearance, or transport of unwanted items, you agree that all materials handed to us are lawfully owned or controlled by you, and that you have the right to transfer them for disposal. We operate in accordance with applicable UK waste regulations and may refuse any item that is not suitable for collection, is hazardous, or may require specialist handling. We do not accept responsibility for waste that is incorrectly described or contaminated.

You must tell us if the load contains electrical items, fridges, freezers, mattresses, paint, chemicals, gas bottles, sharp objects, clinical waste, asbestos, or any item regulated by law. These materials may require separate treatment, may be refused, or may attract additional charges. You must not include prohibited items unless we have expressly agreed in writing and confirmed that the collection is lawful and safe. If unlawful waste is presented, we may stop the job, notify the relevant authorities where required, and charge for time and any reasonable costs incurred.

For any clearance or disposal service, you remain responsible for ensuring the items are not stolen, fly-tipped, or otherwise unlawfully abandoned. We may require you to sign a declaration confirming the nature of the waste and your authority to dispose of it. Where evidence, receipts, transfer notes, or other compliance records are required by law or by our operational procedures, you agree to cooperate and provide accurate information. A Merton man and van waste service does not transfer responsibility for unlawfully described materials from you to us.

9. Insurance, Delays, and Force Majeure
We maintain insurance cover that is appropriate for the services we provide, but insurance does not cover every possible loss. Any claim remains subject to these terms, the insurer’s conditions, and the evidence you provide. If a delay occurs due to traffic, weather, road closures, loading difficulties, or circumstances outside our control, we will use reasonable efforts to complete the service but will not be liable for delay-related losses unless caused by our negligence. We are also not liable where performance is prevented or hindered by events beyond our reasonable control, including fire, flood, strike, public authority action, or major disruption to transport networks.

10. Complaints and Claims
If you believe there is an issue with the service, you must notify us as soon as reasonably possible and provide a clear description of the problem. Claims for damage should be reported promptly, ideally before the crew leaves the site or immediately after discovery. You must take reasonable steps to minimise any loss. Failure to report concerns promptly may affect our ability to investigate and may reduce any remedy available. We may ask for photographs, repair quotes, or inspection of the item before making a decision.

Any remedy we offer, where appropriate, may be repair, replacement, partial refund, or another fair resolution depending on the circumstances and the limits of liability set out in these terms. Nothing in this section affects your statutory rights.

11. Governing Law
These terms, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. If you are a consumer, you may benefit from mandatory legal protections in your place of residence within the UK, but the contract will still be interpreted in accordance with the relevant law. Any proceedings shall be brought before the courts of England and Wales unless another forum is required by applicable law.

12. General Provisions
We may update these terms from time to time. The version in force at the time of your booking will apply unless a later version is agreed in writing. If we do not insist immediately on strict compliance with any term, that does not mean we have given up the right to enforce it later. You may not assign or transfer your rights without our written consent. We may subcontract elements of the service, but we remain responsible for the service we agree to provide, subject to these terms.

13. Acceptance
By confirming a booking with Merton Man And Van, you acknowledge that you have read, understood, and accepted these Terms and Conditions. If you are booking a man and van UK service on behalf of another person or business, you confirm that you have authority to do so and that the other party is aware of these terms. These terms are intended to be fair and transparent, and to support a professional service for household moves, collections, clearances, and related transport work.